Dropped calls: They suck—here's how to fix them

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Business Telephone Call Etiquette: Call Transfers and Holds Introduction Most people get a knot in the pit of their stomach when they hear hold, please, or are transferred during a telephone call, and with good reason. Many people do not know how to handle these situations properly. This article will review the proper etiquette for transfers and holds so that your customers remain on the line and are happy with your handling of the situation. The Pitfalls of Transfers and Holds You will have to transfer callers or put them on hold from time to time; it is inevitable that you will face a high call volume or need to have someone else handle a particular customer. It is important that your customers do not feel punished or handed off because they are a nuisance. The best possible outcome is making the customer believe the transfer or hold is in their best interest. How do you achieve this? Transferring Calls Properly Nothing is worse during a phone call than suddenly finding yourself talking to an empty line or being cut off mid-sentence, but many of us have had this happen.

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Signs that dropped calls are starting en route for hurt your business What exactly are dropped calls? Most of us allow experienced a dropped call at a few point. You picked up a buzz call only to find that a few seconds or even minutes afterwards, the line has gone dead, after that the voice at the end of it is nowhere to be heard. In other words, your phone has become disconnected from the cellular arrangement. So, what really happens when a call is dropped? When a appeal attempt is initiated, the call setup procedure will begin. During the appeal setup procedure, a signaling protocol establishes a virtual circuit across your telecommunications network.

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